.rrm-sdm-wrap{max-width:1600px}
.rrm-page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin:10px 0 20px}
.rrm-page-head h1{margin:0;font-size:30px;line-height:1.2}
.rrm-page-subtitle{margin:7px 0 0;color:#646970;font-size:14px}
.rrm-btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;padding:7px 14px;border:1px solid transparent;border-radius:7px;text-decoration:none;font-weight:600;cursor:pointer;box-sizing:border-box;transition:.15s ease;box-shadow:0 2px 6px rgba(0,0,0,.08)}
.rrm-btn .dashicons{font-size:18px;width:18px;height:18px}
.rrm-btn:hover{transform:translateY(-1px);box-shadow:0 4px 10px rgba(0,0,0,.12)}
.rrm-btn-primary{background:#2271b1;color:#fff;border-color:#1d5f96}.rrm-btn-primary:hover{background:#135e96;color:#fff}
.rrm-btn-light{background:#fff;color:#2c3338;border-color:#c3c4c7}.rrm-btn-light:hover{background:#f6f7f7;color:#1d2327}
.rrm-btn-warning{background:#dba617;color:#fff;border-color:#b88900}.rrm-btn-ready{background:#7c3aed;color:#fff;border-color:#6725cf}
.rrm-btn-danger{background:#d63638;color:#fff;border-color:#b32d2f}.rrm-btn-block{width:100%;margin-bottom:10px}
.rrm-btn-lg{min-height:44px;padding:9px 18px}
.rrm-tabs{display:flex;gap:6px;margin-bottom:18px;border-bottom:1px solid #dcdcde}
.rrm-tabs a{display:inline-flex;align-items:center;gap:7px;padding:11px 17px;margin-bottom:-1px;border:1px solid transparent;border-radius:8px 8px 0 0;text-decoration:none;color:#50575e;font-weight:600}
.rrm-tabs a:hover{background:#f6f7f7}.rrm-tabs a.active{background:#fff;border-color:#dcdcde;border-bottom-color:#fff;color:#2271b1;box-shadow:0 -2px 7px rgba(0,0,0,.03)}
.rrm-stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin:18px 0}
.rrm-stat-card{display:flex;align-items:center;gap:15px;background:#fff;border:1px solid #dcdcde;border-radius:12px;padding:18px;box-shadow:0 3px 12px rgba(0,0,0,.07)}
.rrm-stat-icon{width:44px;height:44px;border-radius:10px;background:#eef6fc;color:#2271b1;display:flex;align-items:center;justify-content:center}
.rrm-stat-icon .dashicons{font-size:23px}
.rrm-stat-card span:not(.rrm-stat-icon){display:block;color:#646970;font-size:13px}.rrm-stat-card strong{display:block;font-size:28px;line-height:1.1;margin-top:4px;color:#1d2327}
.rrm-panel{background:#fff;border:1px solid #dcdcde;border-radius:12px;margin:0 0 18px;box-shadow:0 4px 16px rgba(0,0,0,.07);overflow:hidden}
.rrm-panel-head{display:flex;align-items:center;justify-content:space-between;padding:15px 18px;border-bottom:1px solid #e2e4e7;background:#fbfbfc}
.rrm-panel-head h2{margin:0;font-size:17px;display:flex;align-items:center;gap:7px}.rrm-panel-head>span{color:#646970;font-size:13px}
.rrm-filter-panel{padding:15px 18px}
.rrm-filter-form{display:grid;grid-template-columns:2fr repeat(3,1fr) auto auto;gap:12px;align-items:end}
.rrm-filter-form label,.rrm-field{display:flex;flex-direction:column;gap:6px;font-weight:600;color:#3c434a;font-size:13px}
.rrm-filter-form input,.rrm-filter-form select,.rrm-field input,.rrm-field select,.rrm-field textarea{width:100%;box-sizing:border-box;border:1px solid #c3c4c7;border-radius:7px;background:#fff;padding:9px 11px;min-height:40px;box-shadow:inset 0 1px 2px rgba(0,0,0,.04)}
.rrm-filter-form .rrm-btn{min-height:40px}
.rrm-table-wrap{overflow:auto}.rrm-table{border:0}.rrm-table th{background:#f6f7f7;color:#3c434a;font-weight:700;white-space:nowrap}.rrm-table td,.rrm-table th{padding:12px 11px;vertical-align:middle}.rrm-table tbody tr:hover{background:#f8fbfd}
.rrm-ticket-id{font-weight:700;text-decoration:none}.rrm-subject-link{font-weight:700;text-decoration:none;color:#1d2327;display:block}.rrm-subject-link:hover{color:#2271b1}.rrm-subject-link+small{display:block;color:#646970;margin-top:3px}
.rrm-badge{display:inline-block;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:700;white-space:nowrap;border:1px solid transparent}.rrm-status-open{background:#ffe7e1;color:#b32d2f;border-color:#ffd0c6}.rrm-status-waiting{background:#fff1d6;color:#996800;border-color:#f4dca7}.rrm-status-ready{background:#eee3ff;color:#6526a8;border-color:#d9c2ff}.rrm-status-closed{background:#d7f7df;color:#16702a;border-color:#b8eac5}.rrm-status-neutral{background:#f0f0f1;color:#50575e}.rrm-priority-high{background:#ffe7e1;color:#b32d2f}.rrm-priority-medium{background:#ffebce;color:#9a5b00}.rrm-priority-low{background:#c1ffcf;color:#176b25}
.rrm-icon-btn{display:inline-flex;width:34px;height:34px;align-items:center;justify-content:center;border:1px solid #c3c4c7;border-radius:7px;background:#fff;text-decoration:none;color:#2271b1;box-shadow:0 2px 5px rgba(0,0,0,.06)}
.rrm-empty{text-align:center;padding:45px 20px;color:#646970}.rrm-empty .dashicons{font-size:42px;width:42px;height:42px;color:#8c8f94}.rrm-empty h3,.rrm-empty h2{color:#3c434a;margin:12px 0 5px}.rrm-empty p{margin:0}
.rrm-form-layout{max-width:1000px}.rrm-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;padding:20px}.rrm-field-wide{grid-column:1/-1}.rrm-form-actions{display:flex;gap:10px;padding:16px 20px;background:#fbfbfc;border-top:1px solid #e2e4e7}
.rrm-ticket-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(300px,1fr);gap:18px}.rrm-ticket-hero{padding:20px}.rrm-ticket-title-row{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.rrm-ticket-title-row h2{margin:4px 0 0;font-size:25px}.rrm-ticket-kicker{font-size:11px;letter-spacing:.08em;color:#646970;font-weight:700}
.rrm-live-timer{display:flex;align-items:center;gap:12px;margin-top:20px;padding:14px 16px;background:#f3f8fc;border:1px solid #cfe3f2;border-radius:10px;color:#2271b1}.rrm-live-timer .dashicons{font-size:25px;width:25px;height:25px}.rrm-live-timer small{display:block;font-weight:700;font-size:10px;letter-spacing:.08em}.rrm-live-timer strong{display:block;font-size:22px;font-variant-numeric:tabular-nums;color:#1d2327;margin-top:2px}
.rrm-thread-list{padding:18px}.rrm-thread{border:1px solid #dcdcde;border-radius:10px;margin-bottom:12px;box-shadow:0 2px 8px rgba(0,0,0,.05);overflow:hidden}.rrm-thread.internal{border-left:4px solid #dba617}.rrm-thread-head{display:flex;justify-content:space-between;gap:10px;padding:10px 13px;background:#f6f7f7;font-size:12px}.rrm-thread-body{padding:13px;color:#2c3338}
.rrm-reply-box{display:block;width:calc(100% - 36px);margin:18px;box-sizing:border-box;border:1px solid #c3c4c7;border-radius:8px;padding:12px;resize:vertical;box-shadow:inset 0 1px 3px rgba(0,0,0,.05)}
.rrm-details{margin:0;padding:5px 18px 15px}.rrm-details dt{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:#646970;margin-top:13px}.rrm-details dd{margin:3px 0 0;color:#1d2327;font-weight:600}
.rrm-sla-box{margin:18px;padding:15px;background:#f7f9fb;border:1px solid #dfe5ea;border-radius:9px}.rrm-sla-box span{display:block;color:#646970;font-size:12px}.rrm-sla-box strong{display:block;margin:4px 0 8px}.rrm-sla-countdown{font-weight:700;color:#2271b1;font-variant-numeric:tabular-nums}
.rrm-muted{padding:18px;color:#646970}.rrm-events{padding:12px 18px}.rrm-event{display:flex;gap:10px;padding:9px 0;border-bottom:1px solid #eee}.rrm-event:last-child{border-bottom:0}.rrm-event-dot{width:8px;height:8px;background:#2271b1;border-radius:50%;margin-top:5px;flex:none}.rrm-event strong,.rrm-event small{display:block}.rrm-event small{color:#646970;margin-top:2px}.rrm-metric{font-weight:700;color:#2271b1}
@media(max-width:1100px){.rrm-stat-grid{grid-template-columns:repeat(2,1fr)}.rrm-filter-form{grid-template-columns:1fr 1fr}.rrm-ticket-layout{grid-template-columns:1fr}}
@media(max-width:700px){.rrm-page-head,.rrm-ticket-title-row{display:block}.rrm-page-head .rrm-btn{margin-top:12px}.rrm-stat-grid{grid-template-columns:1fr}.rrm-form-grid{grid-template-columns:1fr}.rrm-field-wide{grid-column:auto}.rrm-tabs{overflow:auto}.rrm-filter-form{grid-template-columns:1fr}.rrm-form-actions{flex-wrap:wrap}}

.rrm-settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding:18px}.rrm-setting-card{border:1px solid #dcdcde;border-radius:10px;padding:15px;background:#fff;box-shadow:0 2px 8px rgba(0,0,0,.04)}.rrm-setting-card h3{margin:0 0 5px}.rrm-setting-card p{margin:0 0 10px;color:#646970;font-size:13px}.rrm-recipient-list{max-height:210px;overflow:auto;border-top:1px solid #eee;padding-top:8px}.rrm-recipient-list label{display:block;padding:6px 4px;border-radius:6px}.rrm-recipient-list label:hover{background:#f6f7f7}.rrm-recipient-list small{color:#646970;margin-left:4px}.rrm-table input[type=number]{width:150px}.rrm-save-notice{margin:0 18px 18px;padding:10px 12px;background:#edfaef;border:1px solid #b8e6c0;border-radius:7px;color:#176b25}@media(max-width:900px){.rrm-settings-grid{grid-template-columns:1fr}}